30-Day Money Back Guarantee

At medcorepharma.com, customer satisfaction is our top priority. We stand behind the quality of our products and services. If you are not completely satisfied with your purchase, we offer a 30-Day Money Back Guarantee under the terms outlined below.

Eligibility for Refund

You may request a refund if:

  • The product was not delivered within the estimated delivery timeframe.

  • You received the wrong product.

  • The product arrived damaged.

  • The product is defective.

  • Your order was canceled before shipment.

To qualify, you must contact us within 30 days of your order date.

Non-Refundable Situations

Refunds may not be issued in the following cases:

  • Incorrect shipping address provided by the customer.

  • Order already shipped and refused without valid reason.

  • Minor packaging variations from manufacturer.

  • Delay caused by customs or courier beyond our control.

How to Request a Refund

To initiate a refund request:

  1. Email our support team with your:

    • Full Name

    • Order Number

    • Reason for refund

    • Photo proof (if applicable)

  2. Our team will review your request within 2–3 business days.

  3. If approved, refunds will be processed to your original payment method.

Refund Processing Time

  • Approved refunds are processed within 5–7 business days.

  • Bank processing time may vary depending on your payment provider.

Order Cancellation Policy

  • Orders can be canceled within 12 hours of placing the order.

  • Once the order is shipped, cancellation is no longer possible.

Replacement Policy

In certain cases, we may offer:

  • Free reshipment

  • Replacement product

  • Partial refund

Depending on the situation.

Important Notice

We reserve the right to deny refund requests that do not meet the above conditions. Each case is reviewed individually to ensure fairness and customer protection.

Contact Information

For refund inquiries, please contact our support team through the Contact Us page on our website.